At svetslik.si you have the right to return most paintings and decorative items without giving any reason \u2014 within 14 days of receipt<\/strong> \u2014 and to request a full refund of the purchase price.<\/p>\n Framing is always optional.<\/strong> Choosing a decorative frame does not affect your right to return the painting itself.<\/p>\n The only statutory exception applies to paintings made to your exact specifications in non-standard dimensions or with personal customisations. Full details are below.<\/p>\n The right of withdrawal applies exclusively to natural persons<\/strong> (consumers) purchasing for private, non-commercial purposes. Legal entities, sole traders, and other business buyers do not have a statutory right of withdrawal.<\/p>\n Eligible for return:<\/strong><\/p>\n Returns are not accepted<\/strong> for (in accordance with Article 43.\u010d of ZVPot [Slovenian Consumer Protection Act] and Article 16(c) of EU Directive 2011\/83\/EU on Consumer Rights):<\/p>\n You must notify us of your intention to return within 14 days of the day you received your order<\/strong>. The period begins the day after the day on which you received the goods.<\/p>\n The date on which you send us the email notification is what counts \u2014 not the date on which the returned parcel arrives with us.<\/p>\n Write to us at: info@svetslik.si<\/strong><\/p>\n Please include:<\/p>\n We will confirm receipt of your notification no later than the following business day.<\/p>\n The goods must be returned:<\/p>\n If the value of the goods has been reduced due to handling beyond what is necessary for inspection, we reserve the right to make a proportional deduction from the refund.<\/p>\n The goods must be sent back to us no later than 30 days from the date on which you notified us of your withdrawal<\/strong>.<\/p>\n Please send to:<\/p>\n Matemero d.o.o.<\/strong> We recommend sending with tracking (registered post or courier). We do not accept liability for loss or damage during return shipping.<\/p>\n Return shipping costs are borne by the buyer<\/strong>. The cost is charged at the rate of the chosen carrier, based on weight, dimensions, and destination.<\/p>\n We will issue the refund within 14 days of receiving your return notification<\/strong> \u2014 provided we have received the goods back or proof of dispatch within that period.<\/p>\n We refund:<\/p>\n The refund will be made using the same payment method as the original purchase<\/strong>: card payments are refunded to the card, bank transfers to the bank account, PayPal payments to your PayPal account. An alternative arrangement may be made at your explicit request, at no cost to you.<\/p>\n Applied discounts, promotional codes, and bonus codes are not refunded \u2014 only the amount actually paid is returned. Gift vouchers are returned in the form of a gift voucher; the cash portion paid is refunded via the original payment method.<\/p>\n If you received a damaged or incorrect painting, please notify us within 2 months of discovering the defect<\/strong> at info@svetslik.si, with a description and photographs. In the event of a material defect, you have the right to request repair, replacement, or a refund under the Slovenian Consumer Protection Act (ZVPot).<\/p>\n The seller is not liable for material defects that become apparent more than two years after the goods were received.<\/p>\n Email:<\/strong> info@svetslik.si In short \u2014 what applies to most orders At svetslik.si you have the right to return most paintings and decorative items without giving any reason \u2014 within 14 days of receipt \u2014 and to request a full refund of the purchase price. Framing is always optional. Choosing a decorative frame […]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-118932","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nWho has the right to return<\/h3>\n
Which orders are eligible for return<\/h3>\n
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Deadline for notifying us<\/h3>\n
How to notify us<\/h3>\n
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Conditions for returning goods<\/h3>\n
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Deadline for the physical return of goods<\/h3>\n
\nZgornje Bitnje 146a
\n4209 \u017dabnica
\nSlovenia<\/p>\nWho pays return shipping<\/h3>\n
Refund<\/h3>\n
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Material defect<\/h3>\n
Contact<\/h3>\n
\nPhone:<\/strong> +386 51 675 637
\nOpening hours:<\/strong> Mon\u2013Fri 9.00\u201312.00 and 16.00\u201319.00, Sat 9.00\u201313.00<\/p>\n","protected":false},"excerpt":{"rendered":"