{"id":91355,"date":"2019-07-25T02:06:00","date_gmt":"2019-07-25T00:06:00","guid":{"rendered":"https:\/\/svetslik.si\/faqs-2\/"},"modified":"2026-10-03T16:54:12","modified_gmt":"2026-10-03T14:54:12","slug":"faqs-2","status":"publish","type":"page","link":"https:\/\/svetslik.si\/en\/faqs-2\/","title":{"rendered":"FAQ’s"},"content":{"rendered":"
[vc_row css=”.vc_custom_1579122531020{padding-top: 6vh !important;padding-bottom: 6vh !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Our online shop<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”Are the paintings hand-painted?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]Yes!<\/p>\n

All the paintings on offer at svetslik.si<\/strong> are hand-painted on quality canvas with oil or acrylic paints.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who draws your paintings?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]Your order is handed over to our skilled paiters, who have been working in the field of reproduction and wall art for many years.<\/p>\n

Depending on the type of artwork you have ordered (impressionism, expressionism, cubism, abstract, etc.), an experienced artist is selected to hand-draw or paint your chosen painting.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Why slovenian painters?” tab_id=”1522322884722-77aa01b6-d3ecfe1b-0bf9″][vc_column_text]We work with local Slovenian and world wide painters.<\/p>\n

Company is based in Slovenia. We usually contact local painters first before we look for available painters abroad. It also depends on the project.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579122536406{padding-bottom: 6vh !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

Payments<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”What payments do you accept?” tab_id=”1555532166627-d18a27a7-6515″][vc_column_text]We currently offer the following options:<\/p>\n
    \n
  1. by invoice<\/li>\n
  2. on delivery by Post Slovenia<\/li>\n
  3. Paypal<\/li>\n
  4. credit\/debit cards<\/li>\n
  5. Revolut<\/li>\n
  6. Cryptocurrencies<\/li>\n<\/ol>\n[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Do you accept international cards?” tab_id=”1555532166698-b9e07fe9-85b4″][vc_column_text]Not at the moment.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row css=”.vc_custom_1579122542185{padding-bottom: 6vh !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text]\n

    Shipping and returns<\/h3>\n[\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”I want to return a painting, what do I need to do?” tab_id=”1554865954832-7b4f4f32-3205″][vc_column_text]You can withdraw from your purchase without giving a reason within 14 days of receiving the painting. You then send the painting back to us within 30 days of notifying us. Paintings made to order and paintings in non-standard sizes are excluded. Details are in our returns policy<\/a>.<\/p>\n

    Please contact us at info@svetslik.si and let us know that you will be returning the painting.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How long does it take to receive my refund?” tab_id=”1554865954888-c3d499b3-2d6e”][vc_column_text]Once we have received the returned painting, we will review it.<\/p>\n

    If the painting arrives undamaged, we refund the purchase price the same day \u2013 and in any case within 14 days of your withdrawal notice, once we have received the painting or proof that you sent it. The refund goes back to the payment method you used.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”How do I cancel or change my order?” tab_id=”1554865954966-a58332cc-34e7″][vc_column_text]Contact us at info@svetslik.si or call +386 51 675 637.<\/p>\n

    We will be happy to assist you in changing your order.[\/vc_column_text][\/vc_tta_section][\/vc_tta_accordion][\/vc_column][\/vc_row][vc_row et_full_width=”true” et_row_padding=”true” css=”.vc_custom_1578801944129{padding-top: 10vh !important;padding-bottom: 10vh !important;background-color: #282828 !important;}”][vc_column et_column_color=”et-light-column”][vc_row_inner content_placement=”middle”][vc_column_inner offset=”vc_col-lg-offset-1 vc_col-lg-6″][vc_column_text css=”.vc_custom_1607112867232{margin-bottom: 0px !important;}”]\n

    Contact<\/h5>\n

    Further questions?<\/h2>\n[\/vc_column_text][\/vc_column_inner][vc_column_inner offset=”vc_col-lg-3″]\t\t
    \n\t\t\tContact Us<\/span>\r\n\r\n\r\n<\/svg>\r\n<\/a>\n\t\t<\/div>\n\t\t\n\t[\/vc_column_inner][\/vc_row_inner][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"

    [vc_row css=”.vc_custom_1579122531020{padding-top: 6vh !important;padding-bottom: 6vh !important;}”][vc_column offset=”vc_col-lg-offset-1 vc_col-lg-3″][vc_column_text] Our online shop [\/vc_column_text][vc_empty_space][\/vc_column][vc_column offset=”vc_col-lg-6″][vc_tta_accordion active_section=”1″ style=”style2″][vc_tta_section title=”Are the paintings hand-painted?” tab_id=”1522322738673-aea3abb5-b800fe1b-0bf9″][vc_column_text]Yes! All the paintings on offer at svetslik.si are hand-painted on quality canvas with oil or acrylic paints.[\/vc_column_text][\/vc_tta_section][vc_tta_section title=”Who draws your paintings?” tab_id=”1522322738697-88e8c59b-62ccfe1b-0bf9″][vc_column_text]Your order is handed over to our skilled paiters, […]<\/p>\n","protected":false},"author":1,"featured_media":79779,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-91355","page","type-page","status-publish","has-post-thumbnail","hentry"],"acf":[],"yoast_head":"\nFAQ's - SvetSlik.si<\/title>\n<meta name=\"description\" content=\"100% hand-painted reproductions of paintings by famous artists, abstract paintings, canvas paintings, modern paintings, and custom paintings.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/svetslik.si\/en\/faqs-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ's - 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