Privacy policy

Who are we?

Company Matemero d.o.o., Zgornje Bitnje 146a, 4209 Žabnica, Slovenia, EUinfo@svetslik.si051675637Our website: http://svetslik.siThe company Matemero d.o.o. pays great attention to the protection of personal data. This document shows which personal data we process, especially about our customers and users of our online store, whether we process this data on the basis of consent or on another legal basis, for what purposes we use it, to whom we process it. this. you can provide it and what are your rights regarding the processing of your personal data.

What data do we collect and why do we collect it?

When you use our Services, we collect various types of information about you, such as your username and password, your contact information, and other preferences. We monitor which items you view in our online store, on which device and which offer sent by email interests you. Based on this, we create additional data so that we can offer you offers according to your wishes and so that we can improve our online store and services in the future. If you make a purchase or open an account with us, we also process your first and last name, your orders and the information you enter in your account.We process the following personal data:

1. identification data, which includes first and last name, username and password and VAT ID if you are a legal entity;
2. contact information, which includes personal information that we may use to contact you, in particular your email address, telephone number, shipping address, account address and your social media profiles;
3. your preferences, including your account information, specially saved shipping addresses, profiles, newsletter subscriptions, loyalty program memberships, shopping lists, requested items (“interested”, “track price”), your ratings and comments about items and services ;
4. data about your orders, which mainly includes data about the items ordered and the method of payment, including the bank account number, as well as information about complaints;
5. information about your online habits, including when you browse the web through our mobile application, in particular information about the items and services you search for, the links you click on, how you search and navigate our website, and information o the devices you use to access the Internet, such as the IP address and the location associated with it, the device ID, its technical parameters, such as the operating system, version, screen resolution, the selected browser and its version, and data obtained from cookies and similar technology for device recognition ;
6. information about your behavior in relation to reading the messages we send you, in particular the time it takes to open the message and information about the devices from which you access the web, such as the IP address and the location associated with it, the device ID , its technical parameters such as operating system, version, screen resolution, selected browser and its version;
7. derived data, which includes personal data obtained from your settings, data about items you purchase from us, data about your online habits and behavior in relation to reading the messages we send you; it mainly concerns data about gender, age, financial situation, consumer habits and attitude towards various items and services;

Why do we process personal data and why do we have the right to do so?

We process your personal data in different situations for different purposes. If you visit the websites of our online store, where we also use cookies, we use your data primarily to determine the number of visitors and improve our services. If you are registered with us, we use your information to manage your account and provide related features. If you shop with us, we use your information to process your order, protect our legal claims and fulfill our legal obligations. With the help of your contact details and other information, we can simultaneously display and send you our personalized offers. With your consent, we pass the data on to third parties to display the offer on other websites and to access some additional services. We have the right to process your personal data based on the preparation or execution of a contract with you, the fulfillment of legal obligations, our legal requirements or your consent.As part of our activity, we process personal data for different purposes and to different extents, namely:

1. without your consent based on the performance of the contract, our legal interest or for the purpose of fulfilling legal obligations,
2. or based on your consent What data processing we can carry out bthe extent of your consent depends on the purpose of the processing in question and how you have a relationship with us – whether you are just a visitor to our online store, register with us or buy something. We may also process your data if you are the recipient of goods or services that you have ordered from us, if you communicate with us or visit our collection point.

If you visit our online store

Use of cookies and other technologies, transfer of data to advertising and social networksIf you visit our online store, we store and subsequently read small files such as cookies on your device. A cookie is a small string of letters and numbers that we store in your web browser or your computer’s hard drive. Some cookies allow us to link your activities while browsing our pages from the moment you open a web browser window to the moment you close it. The moment you close the web browser window, the associated cookies are deleted. Some cookies remain on the device for a certain period of time and are activated every time you visit the websites that created the corresponding cookies. In addition, we also use web signals (also known as “web beacons”). These are small images that have a similar function to cookies. Compared to cookies that are stored on your computer’s hard drive, web beacons are an integral part of web pages. For simplicity, all such technologies will be referred to as cookies hereinafter in this document. We store cookies on your device and also read those that our websites store on your device. For the sake of simplicity, we will only talk about storage in the rest of this document.Our websites store some cookies directly on your device. Such cookies help us:

• with your identification when switching between individual web pages of our domain and during repeated visits. This way, your shopping cart is not deleted and we can remember your login through a specific device and not require you to re-enter your email address and password. At the same time, we may store information about which version of our website to display if several versions are available at the same time;
• to find out whether you have given us your consent in accordance with this document or if you have e.g. decided to participate in a certain research;
• to ensure security, for example so that we can verify that your connection to our web domain is not being misused and that someone is not doing business on your behalf;
• in identifying, reviewing and correcting errors and deficiencies on our websites.

These types of cookies and other files are essential for the operation of our online store. If you disable cookies in your browser, it may happen that our website will not work properly, as a result of which we will not be able to offer you items from our offer and services.We also store on your device:

• cookies from our websites that allow us to:
• monitor the number of visits to our websites or individual content, create statistics and evaluations and measure the effectiveness of advertisements;
• display different versions of our websites if we are testing new functionality;
• adapt the content of our website to your needs, e.g. we preferentially display items that you have already searched for and display other offers according to your wishes on our website;
• We allow third parties to store cookies that can use:
• to collect data about your behavior on our or other websites;
• to display personalized offers and personalized advertisements in classifieds and social networks on other websites outside our domain;
• to connect with social networks such as Facebook, including automatic login, providing features such as “Like”, displaying personalized offers and personalized advertisements on social networks and other websites outside of our website.
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For the purpose of displaying customized offers and customized advertisements in advertising and social networks on other websites outside our domain, we also transmit data about your online behavior to advertising and social networks. We do not share your personal data with such partners. For a list of the social and advertising networks we use, see Who processes your personal data and with whom do we share it? .If you do not disable the use of third-party cookies and the transfer of your data to advertising and social networks in the Privacy Settings tab, and after our warning you click on any link on our website (outside the warning field) or click on the “I understand” button, which is an integral part of the warning, it is considered that you agree to the use of said cookies. and transfer of your data to advertising and social networks. You can withdraw your consent at any time by disabling this feature in the Settings tab for yourselfgoodness.

Use of personal data of website visitors

If you visit the online store svetslik.si, we process data about your online behavior based on our legitimate interest (i.e. without your consent) for the purposes of:

• collection of data on the basis of which we can improve your online store in the future with the aim of creating better conditions for shopping; our legitimate interest in this case is to improve our services to you;
• creating statistics and reviews, especially monitoring the number of visits to our websites or individual content and measuring the effectiveness of advertisements; our legitimate interest in this regard is to measure the effectiveness of our websites and advertising costs; we may obtain and use other derived data through your online behavior for this purpose; or we pass the derived data to our partners for the collection of a commission, as described in the section “Who processes your personal data and to whom we pass it on”.
• testing new functions and applications before implementation, in order to avoid problems with the operation of these innovations during actual operation, which could worsen your shopping experience with us; our legitimate interest in this case is the smooth operation of our services for you;
• measures against attacks on our websites and threats to their operation and to ensure the security of your data; our legitimate interest in this case is the flawless operation of our services for you and the security of your data.

Information about your behavior on websites is not only obtained with cookies. We also supplement them with the following information:

• The IP address of your device (the address of your device through which you communicate with other devices on the Internet);
• your device’s operating system, its version and language settings;
• the browser you use on your device, its version and language settings;
• web address (URL address) of the page from which you access our website.

We also process data about your behavior on websites on the basis of our legitimate interest (that is, without your consent), for the purposes of preparing customized offers and customized advertisements that we display online. In this case, it is our legitimate interest to offer you the best and most efficient offer possible. For this purpose, we also expand the named data with the help of analysis and obtain derived data from them. Based on this data, users can be classified into different groups, with each group receiving its own customized offer. If you then buy something else from us, we will additionally use your order information for this purpose.So if you searched for a modern image in our online store or clicked on an offer in an e-mail we sent you, this modern image may appear on the first page of our online store on your next visit. Depending on what kind of modern image you were looking for, we can estimate which group of buyers you belong to. Based on this, we can offer you other items in our online store that we think you might be interested in.You can turn this feature off at any time in the Privacy Settings tab.

If you register with us

In order for us to register you, you must visit our online store, so the processing described under the tab If you visit our websites applies to you. If you register, the data processing is further expanded as follows:Processing based on contract performance If you create an online account at mimovrste.com, we process your identification and contact information, your preferences and your order information (if you later buy from us) based on the execution of a contract with you (without your consent) in order to enable you to manage your user account. The contract on which our processing is based is created at the same time as your account. For this purpose, we use personal data throughout the existence of your account, which you can delete at any time.Processing based on legitimate interest If you create an account in the mimovrste.com online store, we process your identification and contact information, your settings and information about your orders (if you later buy from us, even if you make a purchase without logging into the account) and data. about your online and email reading behavior also based on our legitimate interest (i.e. without your consent), for the purposes of:

• acquiring data on the basis of which we can improve our services for you in the future with the aim of creating better conditions for shopping, especially by determining your satisfaction with our services; our legitimate interest in this case is to improve our services to you i
• transmitting personalized offers and personalized advertisements that we may send to you via e-mail, text messages and social media or communicate by telephone or other electronic devices or sent by regular mail or displayed on our websites; our legal interes in this case is an effective promotion of our products and services.

In order to be able to prepare a customized offer for you, we analyze all the above data and obtain other derived data from them, which we use for this purpose. In this way, we can also use information about your online behavior that we received before your registration (if you have not previously disabled online customization under the Privacy Settings tab), and we can collect information about your online behavior even if you have not logged into (e.g. if we identify you with the help of cookies). Based on this data, users can be segmented into different groups, with each group receiving its own personalized offer.Based on our legitimate interest (that is, without your consent), we may also use your preferences to test new features and applications before launch, as described in If you visit our websites.For this purpose, we use your personal data during the existence of your account, which you can delete at any time.

If you buy from us

In order to shop with us, you must visit our online store, so the processing described under the tab If you visit our website applies to you. If you shop with us, data processing is extended as follows:Processing based on contract performance If you buy from us as a natural person, we process your personal data for the purpose of processing your order. This is identification and contact information, as well as information about your orders. If you have an account with us, we may also use your settings for this purpose.If you buy from us as a representative of a legal entity, we process the same data for the same purpose based on our legitimate interest based on the conclusion and performance of a contract with the person you represent.The use of data for the purpose of processing your order means that we use the data specifically for:

• possibility of completing the order online, i.e. they do not delete e.g. items that you have added to the basket or data from an order in preparation;
• ability to communicate with you, e.g. sending order confirmations or item shipping alerts;
• needs to pay for goods,
• needs for delivery of goods; in this regard, we may also pass on your data to our transport partners, solely for the purpose of delivering these goods, as described in the section Who processes your personal data and with whom do we share it?
• in relation to complaints regarding ordered goods or services; in this regard, we may also pass your data on to a supplier of goods or a service center, as described in the section Who processes your personal data and with whom do we share it?; in connection with your other requests to us, for example through the call center as described in If you communicate with us through different channels.

For this purpose, we use personal data for the time that is absolutely necessary to process your order or deal with contractual obligations, such as complaints.

Processing based on legitimate interest

If you shop with us, we retain your identification and contact information and your order information based on our legitimate interest (without your consent) for the purpose of protecting legal claims and our internal records and controls. Our legitimate interest in this case is the protection of legal claims and control over the regular performance of our services.In addition, based on our legitimate interest (that is, without your consent), we process your identification and contact information, your preferences and your order information (if you subsequently make a purchase from us) for the purposes of:collecting data on the basis of which we can improve our services for you in the future with the aim of creating better conditions for shopping, especially by determining your satisfaction with our services; our legitimate interest in this case is to improve our services to you and adapt the functions of our web domain to your needs, so that we can offer you e.g. the nearest collection points, all based on our legitimate interest based on improving and customizing our services; for this purpose we also process your IP address and the IP address derived from its location, transmission of personalized offers and personalized advertisements that we may send to you via e-mail, text messages and social networks or communicate via telephone or other electronic devices or send by regular mail; our legitimate interest in this case is the effective promotion of our products and services. In order to be able to prepare a customized offer for you, we analyze all the above data (i.e. your identification and contact data and your order data) and obtain other derived data from them, which we use for this purpose. Based on this data, users can be segmented into different groups, with each group receiving its own customized offer. If you are not registered with us, we do not use data about your behavior on the websites to prepare the offers we send you.So, if syou bought this household appliance from us, we can contact you with a customized offer for an extended warranty. Based on your purchase, we can also conclude which customer group you belong to. Based on this, we can send you an offer for related items that may be of interest to you. If you do not have an open account with us, we will not adjust the offer according to what goods you searched for on our website, nor according to which links you opened in the sent offers. We also use data about your orders for the purposes of creating personalized offers and personalized advertisements that we display on the websites, as described in the chapter If you visit our websites.We measure your satisfaction with our services based on the NPS survey that we send to you by email as part of the Survey Monkey program. We send the questionnaire to random users who have bought from us in the last month. We keep the survey results for our own use only.In order to protect legal claims and maintain our internal records and controls, we process data for 3 years and then 1 year in relation to claims incurred before the expiry of the limitation periods. In the case of judicial, administrative or other proceedings, we process your personal data for as long as is necessary for the duration of such proceedings and the remainder of the limitation period after its completion.In order to protect legal requirements and our internal records and controls, we process data during the limitation period, which is 5 years, and, if necessary, one more year after its expiration in the case of an announced claim at the end of the limitation period. period. When a judicial, administrative or other procedure is initiated, we process your personal data for as long as is absolutely necessary to carry out these procedures, and until the remainder of the statute of limitations has expired.For the other stated purposes, we use personal data for a maximum of 6 months,You can object to such processing based on our legitimate interest.

B.3.3 Processing based on the fulfillment of legal obligations

We must also fulfill certain statutory obligations. If we process your personal data for this reason, we do not need your consent for such data processing. On this legal basis, we process your identification and contact data, data about the order, and this with the aim of harmonizing with the applicable legislation, which at the time of the preparation of the memorandum in question is, in particular, the following:Obligatory mark (OZ), Consumer Protection Act (ZVPot), Value Added Tax Act (ZDDV-1), Act on Tax Verification of Invoices (ZDavPR), Accounting Act (ZR), Electronic Communications Act (ZECom), Law on the Prevention of Money Laundering and Financing of Terrorism (ZPPDFT-1).For this purpose, we use personal data for a maximum of 10 years (plus the current year) from the last document issued in connection with your order.

If you are the recipient of goods or services that you have ordered from us

If you are the recipient of goods or services that you have ordered from us, we process your identification and contact information:based on our legitimate interest for the purposes of preparing, concluding and executing a contract with our client. The performance of this contract is also our legitimate interest; based on our legitimate interest, to obtain data on the basis of which we can improve our services for you in the future, i.e. data for the preparation of our internal statistics and reviews; our legitimate interest in this case is to improve our services to our customers; to fulfill the correct obligations, in particular based on the applicable legislation, specified in point B.3.3. of the memorandum in question; for the purpose of protecting legal claims and our internal records and controls; our legitimate interest in this case is the protection of legal claims and control over the regular performance of our services. For the preparation, conclusion and execution of the contract with our client, we use personal data for the time that is absolutely necessary to process orders. After this time, we keep the data on the basis of our legitimate interest for the purposes of protecting legal requirements and our internal records and controls, namely for the duration of the limitation period, which is 5 years, and, if necessary, another year after the expiration in the case of an asserted claim upon expiration date of limitation. Upon the initiation of a judicial, administrative or other procedure, we process your personal data for as long as is absolutely necessary to carry out these procedures, and until the end of the remaining part of the limitation period after its expiration. Our legitimate interest in this case is the protection of legal claims and control over the regular performance of our services. To fulfill legal obligations, we use personal data for a maximum of 10 years for one order.If you have any concerns about this type of legitimate interest processing, please contact us here.If you communicate with us through different channels: If you communicate with us through various channels, in particular through call centers, e-mail, chat rooms and social networks, we process your identification and contact information and records of mutual communication, including voice recordings, on the basisand our legitimate interest (i.e. without your consent) for the purposes of:processing your requests; if you bought from us and your inquiry or order can be processed based on the execution of the contract with you; a record of your requests so that we can check their regular and timely fulfillment; proof that we have received and processed your request, for example, if you order goods from us in this way or file a complaint; analysis of requirements to improve the quality of our services. For these purposes, we store personal data for a period of 3 months. If you place an order through one of our channels, we may retain data for the protection of legal claims for 5 years and for a further 1 year after expiry in relation to claims made after the expiry of the limitation period. In the case of legal, administrative or other procedures, we process your personal data to the extent necessary for the duration of the procedure and the remainder of the statute of limitations after its completion.

Who processes your personal data and with whom do we share it?

In most cases, we process your data for our own needs as a data controller. In this case, we pass your information on to our partners to handle payment, shipping and other issues related to your order. We also forward the data to our processors, who process it in accordance with our instructions. With your consent, we may also share the data with advertising and social networks to display customized ads on other websites.We process all described personal data as a data controller. This means that we ourselves determine the purposes defined above for which we collect your personal data and the methods of processing and are responsible for their appropriate implementation.We may also forward your personal data to other entities that also have the function of data manager, namely:in relation to the processing of your order to our partners involved in the processing of orders, as set out in the section If you buy from us, and in particular partners who manage payment systems for secure payments, especially in connection with payment cards, Revolut Bank transport partners, especially Pošta Slovenije doo, Slomškov trg 10, 2500 Maribor, Slovenia, registered office 25028022 and DPD doo, Celovška cesta 492, 1210 Ljubljana-Šentvid, Slovenia, registered office SI46749845, if they deliver the ordered goods to you; to the supplier of the goods or the service of an individual manufacturer in connection with a complaint of the ordered goods or service; based on your consent to advertising and social networks, as described in the section Use of cookies and other technologies, transmission of data to advertising and social networks, namely: Google Ireland Limited (registration number: 368047), with its registered office at Gordon House, Barrow Street, Dublin 4, Ireland; The company’s privacy policy is available here: https://policies.google.com/technologies/ads Facebook Ireland Limited, with registered office at 4 Grand Canal Square, Grand Canal Harbour, Dublin 2, D02 X525, Ireland; The company’s privacy policy is available here: https://cs-cz.facebook.com/about/privacy Criteo GmbH, with registered office at Gewürzmühlstraße 11, 80538 Munich, Germany; The company’s privacy policy is available here: https://www.criteo.com/privacy/In most cases, we process your data for our own needs as a data controller. In this case, we pass your information on to our partners to handle payment, shipping and other issues related to your order. We also forward the data to our processors, who process it in accordance with our instructions. With your consent, we may also share the data with advertising and social networks to display customized ads on other websites.We process all described personal data as a data controller. This means that we ourselves determine the purposes defined above for which we collect your personal data and the methods of processing and are responsible for their appropriate implementation.

From which sources do we obtain personal data?

As a rule, we receive personal data directly from you via our online store or during communication with you. You may also receive some other information from our partners, such as banks or transport companies.We mainly process personal data that you provide us directly in the context of ordering items and services, during the creation and use of an account or when communicating with us, for example with the call center. We also obtain personal data directly from you by tracking your online habits when you browse our online store or read our messages.If you shop with us, we may receive additional information about your orders from banks, our partners that manage payment systems and transport partners in connection with the execution of the concluded sales contract, for example information about the account number, successfully executed payments or delivery. and collection of goods.

What are your rights regarding the processing of personal data?

You have a number of rights in relation to your personal data. This includes the right to access, review, erasure and restriction of processing,transfer, objection and appeal.Just as we have our rights and obligations in relation to the processing of your personal data, you also have certain rights in relation to the processing of your personal data. These rights include:The right to information Simply put, you have the right to find out what data we collect about you, for what purposes and for how long, where we collect your personal data, who we pass it on to, who else processes it besides us and what your other rights are regarding the processing of your personal data. You can read all this in the document “Protection of personal data of customers”. However, if you are still not completely sure what personal data we collect about you, you can ask us to confirm whether or not we collect personal data about you and, if so, you have the right to be informed about that data. In accordance with the right to be informed, you can request a copy of the processed data from us, whereby we will deliver the first delivery free of charge, and each subsequent delivery against payment.Right to rectification To err is human. If you notice that the personal data we have about you is incorrect or incomplete, you have the right to request that we correct or supplement it as soon as possible.The right to erasure In some cases, you have the right to delete your personal data. We will delete your personal data as soon as possible if any of the following reasons are met:We no longer need your personal data for the purposes for which we processed them; you have withdrawn your consent to the processing of personal data, in this case it is data for the processing of which your consent is required, but we have no other reason for further processing of this data; you have exercised the right to object to data processing (see below Right to object to data processing) for personal data that we process on the basis of a legitimate interest, and we acknowledge that we no longer have legitimate interests that would justify further processing of this data. data, or you assume that the processing of personal data carried out by us is no longer in accordance with generally binding legal regulations. However, please note that even if one of the described reasons is met, it does not mean that all your personal data will be deleted immediately. However, this right cannot be exercised if the processing of your personal data is still necessary to comply with our legal obligations or to establish, exercise or defend our legal claims (see section Why do we process personal data and why is it right?). < /p>The right to restriction of data processing In some cases, in addition to the right to deletion, you can exercise the right to limit the processing of personal data. This right allows you, in certain cases, to request that your personal data be specifically marked and excluded from any processing operations – in this case the effect is limited in time (and not permanent as with the right to erasure). We must limit the processing of personal data:if you dispute the accuracy of your personal data until we agree which data is correct; if we process your personal data without an appropriate legal basis (e.g. outside the intended scope) and you prefer to just delete such data, their limitations (e.g. if you anticipate that you will also provide such data to us in the future); or if you object to soil treatment. The right to object is described in more detail below under the heading Right to object to data processing). We must limit the processing of your personal data while we are processing your complaint. The right to data portability You have the right to receive from us all your personal data that you have provided to us and that we process on the basis of your consent (see section If you give us consent) and on the basis of the performance of the contract. We provide you with your personal data in a structured, consistent and machine-readable format. Simple data transfer is only possible for data that is automatically processed in our electronic databases.The right to object to data processing Based on reasons related to your special situation, you have the right to object to the processing of personal data based on point (e) or (f) of paragraph 1 of Article 6 of REGULATION (EU) 2016/679 and to object to the processing of personal data. data for the purpose of direct marketing (see the chapter Why do we process personal data and why do we have the right to do so?). We will immediately stop processing your data for marketing activities; in other cases, we will do the same, unless we have legitimate grounds for processing that override your rights or to pursue legal claims.Right to appeal Exercising the above-mentioned rights in no way affects your right to lodge a complaint with the competent authority. You can exercise this right in particular if you believe that we are processing your personal data unjustifiably or contrary to generally binding legal regulations. You can complain about our data processing to the Information Commissioner at Zaloška cesta 59, 1000 Ljubljana.How can you exercise certain rights? Call or write to info@svetslik.siYour wisheswe will fulfill it as soon as possible, but definitely within a month. In exceptional cases, especially when it comes to more demanding requirements, we have the right to extend this deadline for an additional two months. In the event that such an extension is necessary and the reasons for it, we will of course inform you.